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help is on the way, dear!



WHERE IS SCARLET MORNING LOCATED?
all scarlet morning pieces are proudly handmade in the usa. (in the sunshine state.)


WHEN + HOW WILL MY ORDER SHIP?
scarlet morning pieces are handmade to order and take approximately 1-3 weeks to create.

after production, all orders are shipped via USPS Priority Mail. [this is typically 1-3 business days; however, this estimate is not guaranteed by either the USPS or scarlet morning.]

shipping disclaimer: scarlet morning is not responsible for lost, damaged, or stolen packages. once it leaves the shop responsibility for the package lies solely in the hands of the USPS. please contact your local US post office in the unlikely event of one of these incidents.

we currently ship to US [including overseas APO/FPO/DPO addresses] only.


WHAT IS YOUR REFUND + EXCHANGE POLICY?
in the words of vanilla ice...you got a problem? yo, i'll solve it.

really, i will try! creating things makes me happy, and i want my creations to make you happy too! if you are in any way unsatisfied with your purchase, please contact me and i will do whatever i can to make you happy again.

due to the handmade-to-order nature of scarlet morning garments, scarlet morning does not accept returns or provide refunds.

exchanges will only be considered for damaged or incorrect items within 3 days of reciept of item, and only if item is shipped back brand new, unworn, and in it's original condition and packaging.

in the event of receiving a damaged or incorrect item, please contact me as soon as possible for replacement instructions.

[please note: scarlet morning has the right to refuse any exchange, and may request proof of defect prior to issuing exchange.]


HOW WILL I KNOW IF THE ITEM FITS?
scarlet morning garments run true to size, but let's be real, some brands just don't fit like others. refer to sizing guide for measurements. please contact me with any sizing questions, + i will happily do my best to provide specific answers.


CAN I RUSH MY ORDER?
if you need your item sooner than the estimated 1-3 week production time + 1-3 day shipping time, scarlet morning offers a "rush my order" option. rush orders will take 5-7 days to complete, and will be shipped via USPS Priority Mail after completion.

this option ONLY rushes production time, it does not change the shipping method!
please contact me if you are interested in overnight shipping.


CAN I CANCEL MY ORDER?
we really hope you don't, but if you choose to cancel your order, it must be done within 24 hours of placing your order. otherwise, i have already begun making your custom piece.


I BOUGHT AN ITEM YESTERDAY, CAN YOU COMBINE OR REFUND MY SHIPPING?
hey, thanks for your purchase...s! scarlet morning truly values its repeat customers.

i will gladly refund the secondary shipping charge on orders placed within 24 hours of one another as long as they are being shipped to the same address.


I SENT YOU AN EMAIL, WHEN ARE YOU GOING TO WRITE ME BACK?
i will do my best to reply to your email asap. please understand that all email correspondences will be answered on business days during normal business hours (M-F 9AM-5PM EST). the weeknights and weekends are 100% dedicated to my lovely family. you understand, right?


HOW DO I CARE FOR MY SCARLET MORNING GARMENT?
specific care instructions are included on the care tag sewn into your garment. (it's the law!) however, in the event that you cut that pesky tag out already...

handwashing is always a win, but often times ain't nobody got time for that.
machine wash COLD on the gentlest cycle your machine offers, alone or with like colors. lay flat or hang to dry. warm iron or steam to get those adorable ruffles, collars, + pleats to lie flat. wear, love, wash, repeat.

wait...you're telling me your kid had a diaper blowout in her scarlet morning dress?! they're babes, it's what they do. at least she looked extra cute doing it.
to remove most stains, soak immediately in room temperature water + your favorite oxygen-based stain remover (you all know the one i'm talking about) before laundering.


HOW DO I GET FREE SCARLET MORNING SWAG?
easy! follow us on IG @scarletmorningdesigns, + share a post with your friends.

please, please, please feel free to share some photos of your little beauty in her scarlet morning piece! i love to see happy little cuties in my work.

loyal, repeat customers have been known to get surprise goodies, too! i just love you guys.


ADDITIONAL IMPORTANT INFO:
all items are handmade with great passion and care by myself! i love creating things, + i think handmade items have so much more charm than factory made items. however, please keep in mind that slight imperfections are entirely possible, as i am only human.

i try to take photos and describe the items as close to reality as possible, but every computer screen is slightly different! please note that colors may vary slightly from the photos.

there may also be slight variations in pattern placement/color. buttons may also differ, but only ever so slightly. does this concern you? shoot me a message.

safety: just because you can never be too safe when it comes to babes. scarlet morning clothing is not intended for sleepwear. some items have buttons or snaps that may become a choking hazard if they become detached. baby accessories should never be worn unattended.